DOCUMENTS / PRIVACY
Privacy Policy.
This policy describes how Data General LLP (TOO «Data General», BIN 160540004646, the «Provider») processes personal data when operating the Chatyr service (chatyr.kz, app.chatyr.kz). It follows the Law of the Republic of Kazakhstan «On Personal Data and Their Protection» No. 94-V and the Law «On Artificial Intelligence» No. 230-VIII.
1. Whose data we process
Customers. Representatives of organisations that register an account: name, work email, phone, job title, company details.
Agents. Customer employees with access to the workspace: name, email, activity records in the service.
Customer contacts. People who message a customer via WhatsApp, Telegram, Instagram or the website chat: messenger display name, phone number or ID, message text, attachments.
The customer owns its contact database. The Provider processes this data on the customer’s behalf as a processor and does not use it for its own purposes.
2. Purpose
Only to operate the service: receiving and sending messages, storing conversation history, routing conversations to agents, generating replies with AI, reports for the customer, invoicing and support.
Data is not sold, not shared with advertising networks and not used to train AI models.
3. Where data is stored
Servers and databases are located in a data centre in the Republic of Kazakhstan (Astana), as required by Article 12 of Law No. 94-V. Backups are stored there as well. No cross-border transfer takes place except as described in section 5.
4. Data from Meta platforms (WhatsApp, Instagram)
Messengers are connected only through their official APIs. When a customer connects a WhatsApp Business account or an Instagram professional account, Chatyr receives the account identifiers, phone number or username, access tokens issued by Meta, and messages addressed to that number or account, together with sender profile names. This data is used only to show and send messages in the customer’s workspace. Access tokens are stored on the service’s servers in Kazakhstan, are used only for the connected number or account, and are deleted when the customer removes the channel or the account is deleted. Chatyr does not access data unrelated to the connected number or account.
Meta and other messenger owners process data under their own terms, which apply to the customer regardless of Chatyr.
5. Artificial intelligence
A language model is used to draft replies. The visitor’s question and the customer’s knowledge base are sent to the model; phone numbers, national ID numbers (IIN), card numbers and bank details are removed automatically before sending. The model may be hosted by a provider outside Kazakhstan; full anonymisation is not guaranteed if a person describes themselves in free text. Conversation history, contacts and files are not sent to the model. Customers can switch AI features off completely. AI-generated replies are labelled in the agent workspace.
6. Security
Traffic is encrypted (TLS). Only authorised Provider staff can access servers, using personal keys; actions are logged. Passwords are stored as hashes. Backups are made daily and kept for up to 30 days. The Provider notifies the customer of any incident affecting its data within 24 hours of discovery.
7. Retention and deletion
Data is kept while the customer account exists, within the history period of the plan. An account deleted in workspace settings is removed after a 7-day grace period; on request to hello@chatyr.kz it is removed within one business day. Backups are overwritten within 30 days. See data deletion instructions.
8. Rights
Data subjects may request access to, correction or deletion of their data and withdraw consent. Requests from customer contacts are forwarded to the customer as the data owner; the Provider helps fulfil them within 3 business days. Requests about customer and agent data: hello@chatyr.kz.
9. Changes
A new version is published on chatyr.kz and takes effect 14 days after publication. Customers are notified by email.
Contact
Data General LLP, BIN 160540004646
Office 44, 189/1 Nazarbayev Avenue, Almaty 050000, Kazakhstan
hello@chatyr.kz